Until what time can we arrive?

You can arrive at whatever time suits you best, usually from 2:30 pm (remember to check the official time on your contract). On the day of your arrival, you will receive a complete email with access information and your key box code for a totally free, autonomous and stress-free arrival.

How should I prepare for my arrival?

A few days before your stay, you will receive an email summarising all the practical information about your chalet. This message will also contain a short questionnaire to complete, in which you tell us your approximate arrival time to help us prepare your chalet.

Is the grounds enclosed or fenced?

Yes, our estate is completely enclosed and secured. Pedestrian access is only possible with a keypad badge.

Are there steps or slopes to access the chalets?

The gîtes are accessed via completely flat concrete paths, with no steps or slopes at all.

I have a lot of luggage, how can I carry it?

No worries: carts are available for you to easily transport your luggage between the car park and your chalet.

Are the gîtes accessible to people with reduced mobility (PRM)?

Unfortunately not. Due to their architecture (steep staircase, 70 cm bathroom and bedroom doors), the gîtes are not suitable for people with reduced mobility.

What payment methods are accepted?

• Credit card only via our website
• Bank cheque
• Paper ANCV holiday cheque
• Connected ANCV holiday cheque
• Bank transfer
• Cash

Is a deposit required?

Yes, a deposit of €800 is required for each stay. You can pay it either by bank cheque on arrival, or in advance by completing a secure online link that will be sent to you by email before your arrival.

Do I have to pay a deposit when booking?

Yes, a 30% deposit is required to validate your booking. You will receive an email the same day containing your rental contract along with the payment terms (bank transfer, cheque, paper ANCV holiday cheque, connected cheque)

Please note: if you choose to pay by credit card on our website, the full amount of the stay will be requested at the time of booking.

Do you accept cash payments?

Yes, on the day of your arrival to settle the balance. However, the booking must be confirmed beforehand by paying a 30% deposit (by bank transfer, cheque or ANCV holiday cheques).

When do I have to pay the balance?

At the latest 8 days before your arrival. By exception, we accept cash payments or ANCV holiday cheques (paper) directly on site on the day of your arrival, before entering the chalet.

What is the chalet layout and what are the bed sizes?

The chalet includes:

On the ground floor: A kitchen area open to the living/dining room, a bedroom with a double bed (160 cm x 200 cm), a bathroom with a walk-in shower and WC.

Upstairs: A bedroom with a double bed (140 cm x 190 cm) and a third bedroom with two single beds (90 cm x 190 cm).

Can I come with more than 6 people?

No, our chalets are designed for a maximum of 6 people (adults and children over 2 years old included). Extra sleeping arrangements (sofa, mattress on the floor) are not allowed. If there are more of you, you will need to book a second chalet.

Is there any difference between the various 6-person chalets?

All our 6-person chalets have the same surface area and layout. Only the decoration differs from one gîte to another.

Are pillows and duvets provided?

Yes, you will find 6 pillows (60 cm x 60 cm) as well as one duvet per bed.
Note: Our duvets are coloured and therefore do not require a cover. Just remember to bring your flat sheet if you have not taken the bed linen option.

Kitchen equipment

What is the capacity of the fridge?

The fridge/freezer has a total volume of 150 litres:

• Fridge section: 112 litres (3 shelves + a vegetable drawer).
• Freezer section: 39 litres (2 levels).

Is there a dishwasher?

Yes, the chalet is equipped with a dishwasher. A first tablet is provided for your arrival; remember to bring extra tablets for the rest of your stay (instructions are in the welcome booklet).

General equipment

Is household linen included?

No, bed and bath linen are not included in the rental. However, we offer optional sheet/towel packs.

What type of coffee machine does the gîte have?

You have a classic SENSEO-type pod coffee machine (1 cup). A few pods are provided on your arrival for your first coffee.

What do you provide for cooking and cleaning?

Cleaning: We provide dish soap and floor cleaner. Also a welcome kit with 2 rolls of toilet paper, 1 bath mat, 2 cloth tea towels, 1 disposable wiping cloth, 1 eco sponge, 2 dishwasher tablets, cleaning products (dishes, floor and windows), 2 rubbish bags as well as a few coffee pods and tea, salt and pepper.

Is toilet paper provided?

Two rolls of toilet paper are available in the bathroom for your arrival. Extra paper is at your own expense.

How does the heating / air conditioning work?

The chalet is equipped with a reversible heat pump (heating and air conditioning). Instructions for use are detailed in the welcome booklet.

Is a barbecue available?

Yes, an individual barbecue is set up in front of your terrace.
The use of charcoal is mandatory (we sell it at the office if needed / see 'Our services').

Is my chalet fenced?

To find out whether your chalet has an enclosed garden, please refer to the Pets section of our FAQ or check the description on your chalet's listing directly.

What is the layout of the Jura chalet and the bed size?

This is a studio chalet comprising:

• A living space with a kitchen area.
• A double bed (140 cm x 190 cm).
• A bathroom with a walk-in shower and WC.

Can more than 2 people stay in this chalet?

No, this chalet is designed for a maximum of 2 people. Extra bedding on the floor is strictly prohibited.

Are pillows and duvets provided?

Yes, you have 2 pillows (60 cm x 60 cm) and a duvet for the bed. Note: Our duvet is coloured and therefore does not require a cover. Just remember to bring your flat sheet if you have not taken the bed linen option.

Kitchen equipment

What is the capacity of the fridge?

The chalet has a fridge with a total volume of 113 litres:

• Fridge section: 97 litres (2 shelves + a vegetable drawer).
• Freezer section: 16 litres (1 level).

Is there a dishwasher?

Yes, the studio is equipped with a dishwasher. A first tablet is provided for your arrival; remember to bring your tablets for the rest of your stay.

General equipment

Is household linen included?

No, bed and bath linen are not included. Linen packs are available as an option.

What type of coffee machine does the gîte have?

A classic SENSEO pod coffee machine (1 cup) is installed in the kitchen. Your first pods are provided free of charge.

What do you provide for cooking and cleaning?

Cleaning: We provide dish soap and floor cleaner. Also a welcome kit with 2 rolls of toilet paper, 1 bath mat, 2 cloth tea towels, 1 disposable wiping cloth, 1 eco sponge, 2 dishwasher tablets, cleaning products (dishes, floor and windows), 2 rubbish bags as well as a few coffee pods and tea, salt and pepper.

Is toilet paper provided?

Two rolls are provided in the bathroom for your arrival. Replenishment is at your own expense.

Is toilet paper provided?

Two rolls are provided in the bathroom for your arrival. Replenishment is at your own expense.

How does the heating / air conditioning work?

The studio has a reversible heat pump (hot/cold mode). You will find detailed instructions in the welcome booklet.

Is a barbecue available?

Yes, an individual barbecue is set up in front of your terrace.
The use of charcoal is mandatory (we sell it at the office if needed / see 'Our services').

Is my chalet fenced?

To find out whether your chalet has an enclosed garden, please refer to the Pets section of our FAQ or check the description on your chalet's listing directly.

Until what age are babies counted?

Babies are counted from 0 to 2 years old.

Can we come with a baby under 2 years old in a large six-person chalet when we are already six people, adults and children?

Yes, you can come with a child under 2 years old in a large chalet. You will need to enter this child when making your booking when the question about the number of people is asked.

Can we put the travel cot in one of the bedrooms?

Yes, you can indeed put a travel cot in the ground-floor bedroom. However, you can also put it in one of the two upstairs bedrooms, but the space there will be more than limited.

Can we come with a baby to the two-person chalet (studio)?

It is not possible to come with a child to the studio chalet. This chalet was not designed for this: it is strictly reserved for two adults and its size does not allow for welcoming a baby.

Do you rent baby equipment?

Indeed, we offer baby equipment for rent. Our kits include a travel cot, a baby bath as well as a high chair. This option will be offered to you directly when making your booking.

Are pets allowed?

Yes, a maximum of 2 pets are allowed per chalet (dogs and cats). They must be kept on a lead outside and their droppings must be picked up.

Are pets allowed in the studio chalet (2 people)?

Yes, two pets are also allowed there. This chalet has a well-fenced garden, but the indoor space is limited. It is advisable to favour two small pets: with two large dogs, the space may be a bit tight, it's up to you.

Are there any fully enclosed chalets?

Yes, the Montbéliarde, Lacs and Jura chalets have a fully fenced garden with a private access gate.

Are there any unfenced chalets?

The other chalets (Hérisson, Montagne, Vouglans and Terroir) have a private unfenced garden. However, you have rings to attach your dog's lead.

How do I access the outdoor relaxation area?

To access the outdoor relaxation area, an access code will be given to you. This code opens the gate. All the practical information, including this code, will be detailed in the welcome booklet that will be on the kitchen table of your chalet on your arrival.

What is the price of the outdoor relaxation area?

Access to the outdoor relaxation area (Jacuzzi®) is free during your stay. You can enjoy it twice a day, in 30-minute slots (i.e. 2 x 20 minutes).

What is the Jacuzzi® opening period?

From 1 May to 30 September from 8 am to 10 pm, from 1 October to 31 October from 10 am to 8 pm, from 1 November to 31 March from 11 am to 7 pm; however, we reserve the right to close the jacuzzi at any time.

Can the Jacuzzi® be booked privately?

Yes, the Jacuzzi® is private per chalet and per session. Up to 6 people can access it per slot. To book your slot, simply sign up on the board available in front of the Jacuzzi® access door.

All this information is detailed in the welcome booklet and on the entrance panel.

What clothing should I wear to go to the Jacuzzi®?

The clothing allowed to access the Jacuzzi® is: swimwear and swimming shorts.

Nudity and the burkini are not allowed in this area.

Do you provide bathrobes to access the Jacuzzi®?

Unfortunately, we do not provide bathrobes. You will need to bring your own if you wish to use one.

How do Wifi and TV work?

Wifi is completely free and available in each gîte as well as throughout the estate. Each chalet is equipped with a connected Smart TV that works with the Molotov app.

Do you rent conviviality appliances (raclette, fondue, plancha)?

Yes, we offer electric raclette appliances, fondue sets and electric planchas for rent.

Do you offer bed linen and bath towel rental?

You have the choice: you can bring your own linen or take our rental options when booking (or add them later before your arrival via the form received by email). We offer bed sheet packs as well as bath towel kits.

Do you sell charcoal and barbecue equipment?

Yes, to save you from travelling with a large bag, we offer complete barbecue packs including a bucket of charcoal, kindling and newspaper.

Do you offer baby equipment rental?

Yes, we provide a Baby Pack including a baby bed, a plastic baby bath and a high chair (option to be booked when ordering or before your stay).

Is there a laundry room on the estate?

Each chalet has its own washing machine (remember to bring your laundry detergent).

What play areas and equipment are available?

The estate has several freely accessible facilities:

• A pétanque court (boules provided),
• An outdoor play area for children,
• A ping-pong table (rackets provided),
• A table football.

Do you provide board games?

Yes, a classic card game is in each chalet. In addition, several board games are available on a self-service basis next to the table football.

Do you sell various convenience items?

Coming soon (during 2027), a vending machine will be installed on the estate to meet your everyday needs. You will find:

• Essential products: dishwasher tablets, laundry detergent doses, rolls of toilet paper...
• Convenience & Snacks: savoury snacks, biscuits, cold drinks...
• Souvenirs: estate key rings, wooden decorations...

Do you offer a breakfast option?

As furnished tourist accommodation, we do not offer a breakfast service. However, your chalet has an equipped kitchen to prepare your meals in complete autonomy. For your fresh bread and pastries, you will find a bread depot 3 km away and a bakery in Orgelet (8 km away). All the addresses are listed in the welcome booklet.

Do you offer meals?

We do not offer an on-site catering service. However, you can cook in your accommodation, order dishes from a local caterer or enjoy the restaurants in the region. You will find the complete list of our restaurants and caterers in your welcome booklet on arrival.

Is there private parking, and is it close to the gîte?

Yes, each gîte has its own private parking space.

Parking under video protection.

Is there parking for another car or a boat trailer?

Yes, we have a 2nd car park available for an extra car or a boat trailer, also under video protection.

I have a camper van, can I park it?

Unfortunately, our car parks are not designed for parking our camper van friends.

Do you offer charging stations for electric vehicles?

Yes, we have two 22 kW electric charging stations, accessible and open to all. They work via the EVmap app with three payment/access methods of your choice:

• With your RFID badge (if compatible),
• Via your EVmap / Chargemap account,
• Without registration, directly with your smartphone.

All the instructions are detailed on the information panel located right next to the charging stations.

Can we book several chalets?

Absolutely, you can book several accommodations for your stay. When booking on our website, a dedicated tab allows you to easily add other chalets to your order.

Can the estate be booked exclusively?

Yes, you can book the entire estate by renting all seven of our chalets. A 10% discount on the total amount of the nights will automatically be granted for this whole booking (contact us by email if you wish to book the seven chalets).

Is it possible to have a group room?

Our estate does not have a reception or meeting room on site. If you are organising a gathering, we invite you to contact the town halls of the surrounding municipalities directly to book a village hall.

Can we party in your chalets?

Our estate is a place dedicated to calm, rest and recharging for everyone. To preserve the serenity of the premises, everyone's comfort and the village neighbours, parties, noisy evenings and events are strictly prohibited.

Can more people come to a chalet than planned?

For safety and insurance reasons, the maximum number of people cannot be exceeded.

You will therefore need to book a second chalet to accommodate the rest of your group.

I would like to consult the welcome booklet

No worries, you will automatically receive your welcome booklet by email three days before your arrival to help you best prepare your stay. You will also find a paper version, placed directly on the table of your chalet on arrival.

Do you have a digital welcome booklet?

Our digital welcome booklet is currently being considered and will be offered very soon. In the meantime, you receive all the information by email in PDF format before your stay and have the paper version on site. Thank you for your patience!

What are the places to visit in the region?

You will find on the table of your gîte a welcome booklet listing all the must-see places. A binder full of leaflets is also at your disposal to give you plenty of ideas for outings, including activities suitable for rainy days.

Do you offer free tourist maps and magazines?

Yes, in front of the office you will find magazines and tourist maps offered by the local tourist offices as well as by the Jura Tourist Board, all free of charge on a self-service basis.

Are there hiking trails in the immediate vicinity of the chalets?

Yes, the Tour du Lac de Vouglans trail passes right in front of our estate. You can take it directly on foot or by mountain bike.

Is Lake Vouglans far from the chalets?

No, not at all! It is right next door: only 3 minutes by car, or directly reachable on foot in 20 to 25 minutes.

Is Lake Vouglans the only thing to visit in your region?

Of course not! You are staying right in the heart of the Lakes Region and the Jura's Petite Montagne. Our area is full of magnificent natural lakes (Lake Clairvaux, Lake Bonlieu, the 4 Lakes region, Lake Chalain...), not to mention the unmissable Cascades du Hérisson site. Your stay is also the ideal opportunity to stop at a Comté cheese dairy and a local winemaker to pair our best white wines with a delicious Jura fondue or raclette.

Do you offer ideas for short hikes or fun walks?

Yes, we have specially created for you 4 roaming routes and treasure hunts departing directly from the estate (with a colour-coded waymarking system). These loops take you through the village, down to a wild beach, and two of them offer a superb walk above the rocks: one with a view over the port du Meix, and the other offering a panorama over the lake and its splendid meanders.

Do you offer bike rental on site?

Unfortunately, we do not offer this service directly at the estate for the moment. However, you will find 3 mountain bike and electric bike rental companies in the region (10-15 minutes by car from the chalets). All their contact details and information are in the welcome booklet with the leaflets.

And that's just the beginning! Many other visits await you among the plateaus and mountains of the Jura, the Toy Museum or the Maison de la Vache qui rit, not to mention water activities with boat trips, canoeing or paddle boarding. Finally, don't miss a stop at a restaurant to enjoy delicious typical Jura or Franche-Comté dishes...